What should I do if the POPULO electric toilet plunger doesn't work?

by PopuloTools on December 30, 2024 Categories: BLOGS

 

  1. Check if the device is fully charged.

    • Please ensure the device has been charged completely before use.

  2. Turn on the device.

    • Listen for the sound of the internal air pump.
      • If you hear a sound: Proceed to the next steps for further testing.
      • If you don’t hear any sound: The device may be defective and needs to be replaced. Please contact us for assistance.

  3. Check the pressure gauge.

    • See if the pressure gauge is moving and displaying a reading.
    • Check whether the sealing ring shown in the image is correctly installed.Perform a simple test.
    • Block the nozzle/head of the device with your finger and check the pressure gauge again:
      • If the gauge moves and pressure builds: Please refer to the troubleshooting steps to identify the issue.
    •  Check whether the moving part in Figure 1 reaches the position shown in the image when the device is turned on. If it is stuck, shake it gently until it moves freely.
    • Check whether the rubber seal shown in Figure 2 is present.
      • If the gauge doesn’t move and there’s no pressure: The device may have an internal air leak and needs to be replaced.

  5. Provide us with more details if the issue persists.

    • Share the following with us by email at info@populotools.com:
      • Your order number and address.
      • A photo or video of the device showing the issue.
      • A description of the problem in detail.

  6. Next Steps Once we review the information, we will take the necessary steps to resolve the issue, including sending a replacement if needed.