SHIPPING AND HANDLE

If you purchased any of Populo tools from our website, we would provide our free standard order shipping offer, but is only available in the contiguous United States ONLY. Order shipped to others such as Alaska, Hawaii or international address is not covered by our free standard order shipping offer. Shipping provider for free standard order shipping is selected at Populo’s discretion. If you choose to expedite your shipment, shipping fee will apply.

When you order ships, we will notify you via email. Usually, you will receive the order with approximately 2 - 3 business days after order shipped with our free standard shipping offer.

If anything seems unusual with the progress of your shipment, be sure to reach out to us: info@populotools.com.

WARRANTY & RETURN

Populo is committed to building quality and reliable tools that provide dependability for years to come with great value. Our warranty policy is consistent with this dedication to quality, allowing you to access to our customer service as needed for the duration of your purchase’ s warranty.

The specific warranty covering your Populo tool applies only to tools purchased from Authorized Populo Retailers or directly from Populo Online Website. Specific warranty information can be found in the Owner’s Manual of each item.

If you decide that your Populo purchase is not right for you, you’re allowed to return your product for a full refund of purchase price with the first 30 days of your purchase. The merchandise must be returned in the same condition that was received including all packaging to avoid being subject to a 15% restocking fee. You’ll receive refund with approximately 5 to 7 business days after the returned item arrived back at our warehouse.

TERMS OF LIMITED WARRANTY

This limited warranty is not meant to suggest or imply that the tools can not be broken or will last forever, it does means that the tools are covered subject to the terms of the limited warranty. This limited warranty applies only the original owner of a Populo tools and is not transferable to subsequent owners. This limited warranty is void if the tools are subjected to abuse, neglect, improper repair, improper maintenance, alteration, disassembled, tampered, an accident or other abnormal, excessive or improper use. Damage resulting from normal wear and tear, including the results of fatigue, is not covered. Damage resulting from improper assembly or maintenance, or from installation of parts and accessories not compatible with the Populo tools is not covered. All labor charges for warranty service are the responsibility of  the tools’ owner.

In the event that the processing of a warranty claim requires shipping, any such shipping charges are responsibility of the tools’ owner. During the duration of this limited warranty, Populo will either repair any defective components or , at our option, replace the same or most nearly comparable model then available. THIS IS  THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES. THIS THE ONLY WARRANTY MADE BY POPULO ON ITS COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY ARE EXCLUDED. This limited warranty gives the consumer specific legal rights. The consumer may also have other legal rights which vary from the state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.

HOW TO MAKE A WARRANTY CLAIM

If you believe your Populo tool has a warranty issue, your first point of contact should be your Populo retailer where you purchased. The place of purchase will facilitate the claim with Populo on your behalf. If you purchase directly from Populo, please contact our customer service center for instructions on how to proceed: support@populotools.com 

FAQ ABOUT OUR WARRANTY

Q: I am not the original owner as I purchased my Populo tool secondhand. Is my Populo tool covered by warranty.

A: Sorry, no, the warranty coverage only extends to the original buyer.

Q: Who should pay for the shipping cost if i return the product within the first 30 days after original purchase?

A: Sorry, this shipping cost will be charged by the people who returns the product.

Q: I dropped and damage my Populo tool, is warranty coverage available to me?

A: Drops and accidents are not covered by the warranty policy. However we can offers replacement tool at a discount price, for  additional information, please contact our customer service center: info@populotools.com 

Q: Who should i contact for parts & repair?

A: Please contact our customer service center: info@populotools.com