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24 MONTHS GUARANTEE
- Description
- Shipping and Refund
- [SAFETY & DURABILITY】- Electric drain auger cleaner machine with built-in GFCI to protect operator from electrical shock. The upgraded superior steel frame with surface coated ensures the 100% stability during operating, avoiding the rust and extended life. It can quickly go through the complex pipes, clean long sections of 2 to 4” sewer drain and pipes. This versatile snake sewer is designed for commercial or residential applications, can be used on sinks, showers, drainage pipes outside, etc.
- [ANTI-TWIST WIRE CORE CABLE] - ½” x 75ft premium steel cable is made of special material, with hardness heat-treatment, resists breakage, tangling, kinking, corrosion, and toughness. Go through multiple 90 degrees with ease. In addition, larger drum space prevents the cable from tangling or kinking when retracting cable. Simply to replace the cable if needed.
- 【ADVANCED AUTO-FEED SYSTEM】 - Perfect for Professional drain cleaners, service plumbers: AUTO FEED control to power the cable in and out of the drain, making the cleaning process cleaner and more effective; Air-activated footswitch helps you control the cable more accurate. (Notice: the REV setting of the FOR / OFF / REV Rocker Type Switch is to change the direction of the cable's own rotation, so that you can retract the cable to protect it when the blade becomes lodged in a blockage)
- 【EASY TO TRANSPORT】Heavy-duty 8 inch durable wheel design can easily pass over bumps and up stairs, convenient to move in the work site even outdoors. The grip on the handle lets you to grasp it more easily and reduces the fatigues when moving this drain clean machine.
- 【EIGHT SHAPES OF CUTTERS】- 8 different shapes of cutters are included: Boring Bulb Cutter, C-Cutter, Spade cutter, Arrow cutter, Spiral Sawtooth Cutter, Retrieving Auger, Funnel Auger and Expanding Finish Cutters makes the clog remover versatile at removing all kind of stoppages. Quick change coupling system for changing cutters with ease. A pair of gloves to let you straight away start clog.
SHIPPING AND HANDLE
If you purchased any of Populo tools from our website, we would provide our free standard order shipping offer, but is only available in the contiguous United States ONLY. Order shipped to others such as Alaska, Hawaii or international address is not covered by our free standard order shipping offer. Shipping provider for free standard order shipping is selected at Populo’s discretion. If you choose to expedite your shipment, shipping fee will apply.
When you order ships, we will notify you via email. Usually, you will receive the order with approximately 2 - 3 business days after order shipped with our free standard shipping offer.
If anything seems unusual with the progress of your shipment, be sure to reach out to us: info@populotools.com.
WARRANTY & RETURN
Populo is committed to building quality and reliable tools that provide dependability for years to come with great value. Our warranty policy is consistent with this dedication to quality, allowing you to access to our customer service as needed for the duration of your purchase’ s warranty.
The specific warranty covering your Populo tool applies only to tools purchased from Authorized Populo Retailers or directly from Populo Online Website. Specific warranty information can be found in the Owner’s Manual of each item.
If you decide that your Populo purchase is not right for you, you’re allowed to return your product for a full refund of purchase price with the first 30 days of your purchase. The merchandise must be returned in the same condition that was received including all packaging to avoid being subject to a 15% restocking fee. You’ll receive refund with approximately 5 to 7 business days after the returned item arrived back at our warehouse.
TERMS OF LIMITED WARRANTY
This limited warranty is not meant to suggest or imply that the tools can not be broken or will last forever, it does means that the tools are covered subject to the terms of the limited warranty. This limited warranty applies only the original owner of a Populo tools and is not transferable to subsequent owners. This limited warranty is void if the tools are subjected to abuse, neglect, improper repair, improper maintenance, alteration, disassembled, tampered, an accident or other abnormal, excessive or improper use. Damage resulting from normal wear and tear, including the results of fatigue, is not covered. Damage resulting from improper assembly or maintenance, or from installation of parts and accessories not compatible with the Populo tools is not covered. All labor charges for warranty service are the responsibility of the tools’ owner.
In the event that the processing of a warranty claim requires shipping, any such shipping charges are responsibility of the tools’ owner. During the duration of this limited warranty, Populo will either repair any defective components or , at our option, replace the same or most nearly comparable model then available. THIS IS THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES. THIS THE ONLY WARRANTY MADE BY POPULO ON ITS COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY ARE EXCLUDED. This limited warranty gives the consumer specific legal rights. The consumer may also have other legal rights which vary from the state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.
HOW TO MAKE A WARRANTY CLAIM
If you believe your Populo tool has a warranty issue, your first point of contact should be your Populo retailer where you purchased. The place of purchase will facilitate the claim with Populo on your behalf. If you purchase directly from Populo, please contact our customer service center for instructions on how to proceed: support@populotools.com
FAQ ABOUT OUR WARRANTY
Q: I am not the original owner as I purchased my Populo tool secondhand. Is my Populo tool covered by warranty.
A: Sorry, no, the warranty coverage only extends to the original buyer.
Q: Who should pay for the shipping cost if i return the product within the first 30 days after original purchase?
A: Sorry, this shipping cost will be charged by the people who returns the product.
Q: I dropped and damage my Populo tool, is warranty coverage available to me?
A: Drops and accidents are not covered by the warranty policy. However we can offers replacement tool at a discount price, for additional information, please contact our customer service center: info@populotools.com
Q: Who should i contact for parts & repair?
A: Please contact our customer service center: info@populotools.com
Customer Reviews
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C
Link to Video Review: https://youtu.be/ik4w_QNkURc
This Electric Drain snake has really impressed me. We were tired of calling a plumber and shelling out several hundreds of dollars for them to the same thing over and over with our sewer line, which has problems with tree roots. The first thing I recommend is: READ THE INSTRUCTIONS and watch as many videos as you can about using this tool. This is a professional-level tool, and as such, requires to be used in a specific way with certain techniques. I've read a lot of negative reviews about this machine and machines like it by other companies and most of them say the same thing: the cable broke or they had problems with the heads/cutting tips. I wonder how many of those reviewers turned both the drum switch AND the auto-feed knob to Reverse to retract the cable from the pipe, which is a BIG mistake. You're ONLY supposed to use the reverse switch MOMENTARILY to unkink the cable or dislodge the head from being stuck. It says so right in the instructions, and I'll admit I re-read this point a few times to make sure I understood it correctly, because it goes against intuition. I don't think it's fair to leave negative reviews on a product when the problems result from USER-ERROR. The company POPULO has actually GREAT customer service, they emailed me back within 24 hours with a how-to video when I had questions about assembling the machine. Plus, this product has a 2-Year warranty. How many companies do that? Not many. They have tons of videos for their products so that you can use their different tools to their fullest extent for years to come. Make sure you use the RIGHT head for the job you're doing, and understand it may take several times with different heads to clear your drain properly. Also, don't use this machine on pipes smaller than 2", there are OTHER tools for that so use the right tool for the job. This machine is for 2" to 4" diameter pipes (basically sewer drain lines, etc).
Two tips that I found I think other reviewers would find helpful: 1. Use a piece of PVC pipe (2" wide and about 2 feet long) to go between the machine and the entrance point to the sewer line. This helps prevent kinking and gives you better control of the cable. 2. Get yourself a bottle of the product Snake Oil to treat the cable with PRIOR to using it and after every use. It helps prevent rust, keep the cable from smelling bad, and should help prolong the life of cable.
Understand that a LOT of tension gets put on the cable in a machine like this, so it's VERY important you avoid things like kinks, rust, and other things that will weaken the cable. But even the best-cared for cable will need replacing eventually, and luckily they make this product so you can replace the cable. They also sell additional sets of auger-heads if they get damaged (which is bound to happen at SOME point).
All in all, I would definitely recommend this machine to anyone who needs to keep their sewer line clean on a regular basis. Just please USE THE PRODUCT AS INSTRUCTED and you should have no trouble. And contact the company, they're great at providing information and helping you out. I like POPULO tools because they specialize in plumbing equipment and other power tools. They're not like some other brands that make EVERYTHING, but none of them WELL. This company focuses its efforts and you're better served with a company that does that.
R
Works well and did what it was designed to do. However, the expanding finish cutter is made from too thin a metal and bent in the drain pipe
