Populo believes in the quality of our products and wants you to shop with confidence. You may return any item in new and unused condition within 30 days for a full refund, less shipping charges. Return shipping charges are the responsibility of the recipient, unless Aventon made a shipping error.We will issue a refund using the same payment method you used originally.
HOW TO MAKE A RETURN
Send the item to:
Populo tools
ATTN: Returns, Order # (put your order number here)
18457 Railroad St.
City of Industry, CA 91748
United States of America
We suggest using a trackable, insured carrier.
EXCHANGES
In the event of an exchange request, please contact support@populotools.com or call: (626) 470-6096 with your inquiry for further instructions.
FAQ ABOUT RETURNS
Q. Do I need an RMA number?
A. No, an RMA number or permission to make a return is not needed. Just send the item(s) back to us along with your order number.
Q. My item is no longer new and unused, and I believe it has failed due to a defect.
A. Please contact a member of our customer support team for help: info@aventonbikes.com or call: (626) 470-6096
Q. How long will it take to receive a refund?
A. We strive to process all returns the same or next business day following receipt at our location. Most debit or credit cards, as well as PayPal accounts, will show our refund to you within 72 hours (or on your next paper statement).
Q. Does Aventon accept CODs?
A. Sorry, Aventon does not accept shipments sent COD.
Q. How will I know when you’ve received my return?
A. Aventon will notify you at the email address on file when we process your return.